No! We only do private experiences, other customers can't add themselves to your booking.  

Please arrive 5-10 minutes before the start of your game to make sure all your team members are on time, you can get organized and receive instructions from the game master.

We currently have 3 operating locations, both in Redmond, WA. Each location has different escape rooms. 

Downtown Redmond - 16261 Redmond Way, #150, Redmond, WA, 98052

• Luck & Key Bar
• NW Express
• Time Travel
• Frankenstein

Willows BP - 14824 NE 95TH ST, Redmond, WA, 98052

• School of Magic
• Crafted

Avalon Parcsquare - 16088 NE 85th St, Redmond, WA 98052

• Alice in Wonderland
• The Ghost Ship
• Zeppelin

Yes, each of our locations has parking available. 

Downtown Redmond - 16261 Redmond Way, #150, Redmond, WA, 98052

• 13 parking spots in front of the building
• 2 disability reserved spots

Willows BP - 14824 NE 95TH ST, Redmond, WA, 98052

• Parking in front of the building
• Ample space in the business park

Avalon Parcsquare - 16080 NE 85th St, Redmond, WA 98052

• Customer parking in front of garage with 1 disability reserved spot
• Street parking around the building
• Redmond Park & Ride garage about 5 min walk away

All of our quests are fully wheelchair accessible. All escape rooms are located on the ground floor and have no stairs. 

We operate by appointment only. We take reservations Tuesday to Sunday, on weekdays from 4:30 to 9 pm, and on weekends from 12 to 9 pm. We are closed on Mondays. 

If there are no bookings for the day, we will be closed. 

*Individual schedules for escape rooms vary.

We do not require a waiver to be signed for each person. You will be asked to agree to our terms and conditions for the entire team when you make the reservation.

You will have a copy of the waiver in the confirmation email.

For online reservations, we only take card payments. However, if you are paying in-person, we take both cards and cash, no checks. 

You are welcome to take a picture/video of yourself and your team. Ask your game master for the best group shots!

However, we do not allow taking pictures or filming our puzzles and especially their solutions. Let's keep it a surprise for everyone ;)

To cancel, change, or reschedule your booking email us at info@conundroom.us. All ticket/event cancellations and reschedules must be done via email.

Cancellation:

• You can get a full refund if you send us an email cancellation notice more than 48 hours before the start of your game. 

• If you cancel less than 48 hours in advance, you can get full credit or a gift card for future use. There is no refund if you cancel less than 48 hours in advance.

• You will receive no refund or credit for a no-show. 

• You will receive no refund for a rescheduled booking. Credit only. 

Unused tickets:

• You can get a full refund for up to 2 unused tickets if you notify us more than 24 hours before the start of your game. 

• If you notify us less than 24 hours in advance or after your game, we can offer credit for up to 2 unused tickets. 

Rescheduling:

• We will be happy to reschedule your booking if you notify us more than 24 hours in advance. 

• We are unable to reschedule you after your booking has passed. 

• You will receive no refund for a rescheduled booking. Credit only.

Sure thing! For same-day reservations, you need to complete the reservation at least 3 hours in advance on weekdays and at least 1 hour in advance on weekends. 

If you think you missed the booking window, you can email us at info@conundroom.us to inquire about availability. 

We only do private experiences, so other customers can't add themselves to your booking, even if they are your friends. 

If you already booked a game, you can just bring your friends along with you and purchase extra tickets when you arrive. The price is $41 per person for multi-room escape rooms or $38 per person for single-room escape rooms.

All of our escape rooms have at least 2 rooms. 

No, we do not lock players in for fire safety reasons. You can leave the escape room at any point for any reason if needed.

Yes, Time Travel "Ex Machine" has rapidly changing LED strips across the rooms. The rooms are brightly lit, so there is no dark-light-dark effect. 

Zellepin has some red "danger" strobing. 

Our age requirements are based on the difficulty of a given room as well as the fragility of the puzzles. 

• School of Magic and Crafted rooms are suitable for players aged 8 and up.
• Ghost Ship escape room is suitable for players aged 10 and up.
• Alice in Wonderland, Zeppelin, and NW Express are suitable for players aged 14 and up.
• Time Travel is strictly for players aged 14 and up*.  
• Luck and Key and Frankenstein strictly for players aged 16 and up*.

*For Time Travel, Luck & Key, and Frankenstein, young players (under the required age) are allowed only as part of a larger team of adults (18+) where the number of adults is the same or greater as the number of kids.

We don't. Our escape rooms are permanent installations that take months to build. We rarely change the puzzles unless we rebuild the whole thing. 

You are welcome to bring a covered/bottled drink with you inside an escape room. No open cups. 

Food and alcohol are strictly prohibited inside our escape rooms. We might refuse service if you bring any of these. 

Yes! We have 2 escape rooms for 2-player teams - School of Magic and Zeppelin. Both are multi-room adventures that work perfectly for small teams. 

If you want to book an escape room that requires a minimum of 3 players, we don't recommend that. While technically you can complete a 3-player min escape room with only 2 players, it’s best to have 3 on your team. 

If you decide to play with only 2 people, you’ll still need to book for 3 players as per system requirements.

Sorry, we cannot accommodate solo players in our escape rooms. Our puzzles require multiple players and cannot be done alone. 

However, you can still play the outdoor Redmond's Great Adventure or the online adventure Imaginarium. Both will be a challenge to complete on your own, but doable nonetheless. 

We currently have 3 escape rooms for kids 13 and under - School of Magic, Crafted, and the Ghost Ship. Players don't need to know any prior context or trivia to complete the quests. School of Magic and Crafted are 8+, the Ghost Ship is 10+. 

We do require adult supervision (someone who is 18+) for kids who are 13 and under. Some of our rooms require adult supervision for older players. The adult does not have to play with the kids, just watch them to make sure that the kids stay on track, don't break anything, or take any puzzle pieces. We need only one adult per team of kids. The adult does not count as a player and does not need a ticket as long as they are not playing with the kids. 

Yes, you can book School of Magic and Crafted escape rooms together at the same time for a large team. You can also email us at info@conundroom.us for any help with a large reservation. 

Our age requirements are based on the difficulty of a given room as well as the fragility of the puzzles. 

• School of Magic and Crafted rooms are suitable for players aged 8 and up.
• Ghost Ship escape room is suitable for players aged 10 and up.
• Alice in Wonderland, Zeppelin, and NW Express are suitable for players aged 14 and up.
• Time Travel is strictly for players aged 14 and up*.  
• Luck and Key and Frankenstein strictly for players aged 16 and up*.

*For Time Travel, Luck & Key, and Frankenstein, young players (under the required age) are allowed only as part of a larger team of adults (18+) where the number of adults is the same or greater as the number of kids.

Not all. We design puzzles for specific age groups which means the majority of puzzles will be too difficult or uninteresting for kids. Some puzzles are too fragile to be handled by kids. 

For Time Travel and Luck & Key Bar we do not allow kids to play independently. Only as part of a team of adults where the number of adults is the same or greater than the number of kids (ex. 3 kids 4 adults okay, 2 adults 5 kids not okay). 

Yes! As long as children are part of a team of adults, we allow them to participate. 

Please note that for Time Travel and Luck & Key Bar we ask for the same or greater number of adults as the number of kids. (ex. 2 kids 2 adults okay, 1 adult 2 kids not okay). 

We do not require a waiver to be signed for each person. You will be asked to agree to our terms and conditions for the entire team when you make the reservation.

You will have a copy of the waiver in the confirmation email.

Check out our birthday party options at party.conundroom.us. You can select one of the existing packages or do a custom one! Fill out a quote request, and we will get back to you in 2-3 business days. You can also email us at info@conundroom.us.

Check out our teambuilding options at teambuilding.conundroom.us. Fill out a quote request, and we will get back to you in 2-3 business days. You can also email us at teambuilding@conundroom.us.

We have a party room only at Willows BP location that you can book for $60 per hour. The party room capacity is up to 20 people. In the party room, we provide you with the space (table and chairs). You will need to bring your own food, drinks, tableware, and any additional decorations (like balloons and birthday signs).

Party room address is 14824 NE 95TH ST, Redmond, WA, 98052

To book the party room, fill out a custom quote request at party.conundroom.us or email us at info@conundroom.us.

You can make a reservation online with your gift certificate. Go to conundroom.us (not party.conundroom.us or teambuilding.conundroom.us). Scroll down until you see the section for the escape room that you want to do and click on the green “book now” button under the description. It will take you to the available schedule. Once you filled out all of your information and got to the checkout page, you will see a yellow button that says “type code” right above the payment information section. Type in the code there, and you’re all set.

If you have any issues booking online, feel free to send us a message at info@conundroom.us.

Our gift certificates do not have an expiration date. 

The gift certificate can be used immediately after purchase once you have the confirmation email with the voucher code. 

If you have any leftover balance (ex. booked for 2 players using a 4-ticket voucher code, 2 tickets remaining), you can use the remaining balance later, it does not expire. 

Please note that online gift certificates are location specific. We can easily transfer a gift certificate from one location to another by request. Just send us a message at info@conundroom.us.

Yes! If you typed-in your own email address when making the purchase and received a confirmation email with the code, you will find a green button in the email that says "Create a personalized gift card". There, you will be able to add your own image and message. You can print, save as PDF, or email that gift card to the recipient.

If you typed in the recipient's email, they received the whole confirmation email directly.

You can also purchase a physical gift card in person at one of our locations.

Most likely, your gift certificate was purchased for another location that we have. We can transfer your gift certificate to your desired escape room very easily or we can make the booking for you. To do that, please email us at info@conundroom.us.