Answers about booking, ages, private games, parties and gift cards at Conundroom in Redmond, WA. Still stuck? Email info@conundroom.us.
Jump to: General · Booking · Escape rooms · Kids & families · Events & parties · Gift certificates
No! We only do private experiences — other customers can't add themselves to your booking.
Please arrive 5–10 minutes before the start of your game so all your team members are on time, you can get organized and receive instructions from the game master.
We currently have 3 operating locations, all in Redmond, WA. Each location has different escape rooms.
Yes, each of our locations has parking available.
All of our quests are fully wheelchair accessible. All escape rooms are on the ground floor and have no stairs.
We operate by appointment only. It's best to book on our website, conundroom.us. Our phone hours are 3–8 pm Tuesday to Friday, and 12–8 pm on Saturdays and Sundays. We are closed on Mondays. If there are no bookings for the day, we will be closed. Individual schedules for escape rooms vary.
Our escape rooms are priced at $41–$46 per person plus tax, depending on the room. Kids ages 6 and younger are free of charge (we can accommodate up to 2 kids for free).
Yes. We'll ask you to sign a quick waiver before the start of the game.
For online reservations, we only take card payments. If you are paying in person, we take both cards and cash — no checks, please.
You are welcome to take a picture/video of yourself and your team — ask your game master for the best group shots! However, we do not allow taking pictures or filming our puzzles and especially their solutions. Let's keep it a surprise for everyone ;)
To cancel, change, or reschedule your booking, email us at info@conundroom.us. All cancellations and reschedules must be done via email.
Sure thing! Please check real-time availability on our website, conundroom.us. If you think you missed the booking window, email us at info@conundroom.us to inquire about availability.
Absolutely! You can bring the extra players along and pay for them when you arrive. The price for extra players is the same as regular tickets — $46 per person.
We allow adding up to 2 extra players above the booking maximum. Book online for the maximum number of players allowed, then bring the extra players along and pay when you arrive.
We have 3 escape rooms at the same Downtown location — Frankenstein, The Vault and Luck & Key Bar — each holds 8–10 people. Book them together! Similarly, you can book Alice in Wonderland, Zeppelin and The Ghost Ship for an event of up to 24 players. For kids, book School of Magic and Crafted together. Email info@conundroom.us for help with a large reservation.
We only do private experiences, so other customers can't add themselves to your booking, even friends. If you already booked, just bring your friends along and purchase extra tickets when you arrive ($46 per person).
All of our escape rooms have at least 2 rooms.
No — we do not lock players in, for fire-safety reasons. You can leave the escape room at any point for any reason if needed.
Yes. The Vault has rapidly changing LED strips across the rooms, and Zeppelin has some red "danger" strobing.
Our age requirements are based on the difficulty of each room and the fragility of the puzzles.
For The Vault, Luck & Key and Frankenstein, younger players are allowed only as part of a team of adults (18+) where the number of adults is the same or greater than the number of kids.
We don't. Our escape rooms are permanent installations that take months to build. We rarely change the puzzles unless we rebuild the whole thing.
You're welcome to bring a covered/bottled drink inside an escape room — no open cups. Food and alcohol are strictly prohibited inside our escape rooms; we might refuse service if you bring these.
Yes! We have 2 escape rooms for 2-player teams — School of Magic and Zeppelin. Both are multi-room adventures that work perfectly for small teams.
If a room requires a minimum of 3 players, we don't recommend playing with 2. While you technically can, it's best to have 3 on your team. If you play with 2, you'll still need to book for 3 as per system requirements.
Sorry, we can't accommodate solo players — our puzzles require multiple players. However, you can still play our online adventure, Imaginarium; it's a challenge solo, but doable.
We have 3 escape rooms for kids 13 and under — School of Magic, Crafted and The Ghost Ship. No prior context or trivia needed. School of Magic and Crafted are 8+, The Ghost Ship is 10+.
We require adult supervision (someone 18+) for kids 13 and under. The adult doesn't have to play — just watch so kids stay on track and don't break or take puzzle pieces. Only one adult per team of kids is needed, and they don't count as a player or need a ticket as long as they're not playing.
Yes — book School of Magic and Crafted together for a large team. Email info@conundroom.us for help with a large reservation.
Our age requirements are based on the difficulty of each room and the fragility of the puzzles.
For The Vault, Luck & Key and Frankenstein, younger players are allowed only as part of a team of adults (18+) where the number of adults is the same or greater than the number of kids.
Not all. We design puzzles for specific age groups, so most will be too difficult or uninteresting for younger kids, and some are too fragile. For The Vault, Frankenstein and Luck & Key Bar we do not allow kids to play independently — only as part of a team of adults where the number of adults is the same or greater than the number of kids (e.g. 3 kids + 4 adults OK; 5 kids + 2 adults not OK).
Yes! As long as children are part of a team of adults, they can participate. For The Vault, Frankenstein and Luck & Key Bar, we ask for the same or greater number of adults as kids (e.g. 2 kids + 2 adults OK; 2 kids + 1 adult not OK).
No problem! Children ages 6 and younger can accompany adult teams into the game for free. We can host up to two kids for free in some of our games.
Frankenstein is the only escape room designed to be spooky, creepy and even a bit revolting. All other escape rooms have no elements designed to be scary on purpose.
Yes. We'll ask you to sign a quick waiver before the start of the game.
Check out our options at birthday parties. Pick an existing package or a custom one, fill out a quote request and we'll get back to you in 2–3 business days. You can also email party@conundroom.us.
Check out our options at team building. Fill out a quote request and we'll reply in 2–3 business days, or email teambuilding@conundroom.us.
We have a party room only at the Willows BP location, bookable for $60 per hour (capacity up to 20). We provide the space (table and chairs); you bring your own food, drinks, tableware and decorations. Party room is at 14824 NE 95th St, Redmond. To book, fill out a custom quote at birthday parties or email party@conundroom.us.
Make a reservation online with your code at conundroom.us. Scroll to the escape room you want and click the green "book now" button under the description to open the schedule. At checkout, you'll see a yellow "type code" button right above the payment section — enter your code there and you're set. Any issues? Email info@conundroom.us.
Buy one online right here on our gift cards page. Choose the amount and enter your payment info. You'll provide an email (yours or the recipient's) that receives the confirmation with the code. Online gift certificates are location-specific, but we can transfer one between locations on request — just email info@conundroom.us. You can also buy a generic gift certificate in person at any location.
All gift card/voucher/certificate sales are final and non-refundable. Our gift certificates have no expiration date and can be used immediately once you have the confirmation email with the code. Any leftover balance (e.g. a 4-ticket voucher used for 2 players) can be used later — it doesn't expire. Online gift certificates are location-specific but transferable on request via info@conundroom.us.
Yes! If you used your own email at purchase, the confirmation email has a green "Create a personalized gift card" button — add your own image and message, then print, save as PDF, or email it to the recipient. If you entered the recipient's email, they received the confirmation directly. You can also buy a physical gift card in person.
Most likely it was purchased for a different location. We can transfer it to your desired room easily, or make the booking for you — just email info@conundroom.us.
